How do I go about filing an Insurance
claim?
You may contact our office direct and one of our customer
service representatives will gladly assist you through the process.
If my vehicle is declared a total loss, when
and how is that determined? And who will notify me?
Usually your
insurance company decides if whether or not the vehicle will deemed as a total
loss. This determination can occur during the first estimate of record, or after
we have methodically disassembled the vehicle and have written the first full
accurate supplement. One of our representatives will certainly contact you in
the event your vehicle is declared a total loss. However, it is primarily the
responsibility of the Insurance Company to contact you directly.
Can you help me with alternate
transportation?
We have an exclusive arrangement with
Enterprise-Rent-A-Car for our customer's. If you have rental coverage under your
policy or through a third party claim, all Enterprise will need from you is the
Insurance Company and claim number, and they will direct bill the Insurance
Company. If your rental is not covered through Insurance, Enterprise offers a
vast selection of vehicles and rates that will both suit your needs and budget.
Do I have to pay my
deductible?
If you are the responsible party for the claim, yes you
will have to pay your deductible in full once Wagner Certified Collision has
completed the repairs to your vehicle, and is ready for pick up. If you are not
sure or unclear as to the status of your deductible, just ask one of our
representatives to contact your Insurance Company to help assist you in
clarifying your deductible.
What forms of payment are
acceptable?
We accept any payment combination of Visa or Master Card
up to $2000.00, properly endorsed insurance checks, certified personal or
business check, cash, and debit card.
Is it possible to get a ride when I drop off my
vehicle?
With prior notice, we will be happy to arrange a ride for
you locally within the vicinity of Worcester. Also, you may be entitled to a
rental vehicle while your vehicle is in for repair. If you are not sure, ask one
of our representatives to assist you in finding out.
How long will it take to repair my
vehicle?
If your vehicle is being repaired through an Insurance
Claim, we must first get the preliminary estimate from the Insurance Company,
and then we methodically disassemble everything related to the loss of your
vehicle. Once we have accurately and fully assessed all related damages, we then
prepare a detailed supplement and parts order. During this time frame, we then
contact your Insurance Company to review the vehicle for additional
authorizations. Only at this juncture are we able and ready to give you a better
projected time frame as to when your vehicle will be completed of repairs,
barring there are no back ordered parts or uncontrollable circumstances. We will
do everything within our capability to quickly return your vehicle back to you.
Please visit our web site regularly to check the status of your vehicle 24/7
through our Auto Watch and email services. Your three-digit Auto Watch pin
number is located at the bottom page of your repair authorization form. In
addition, one of our representatives will directly contact you when your vehicle
is complete and ready to be picked up. Auto Watch will also show your vehicle as
being complete.
Will parts be ordered before I bring my vehicle
in?
Typically we order parts after your vehicle has been
methodically disassembled, and further assessments have been accurately written
for additional and/or hidden damages. If there are no potentials for hidden or
additional parts, there are instances were we order parts before the arrival of
the vehicle.
What are betterment
charges?
Betterment charges take place when wear items and
components are subject to replacement. Depending on the age and mileage of your
vehicle, the Insurance Company may cover a percentage of the part in need of
replacement. Such as tires, exhausts batteries, suspension components, and any
other wear items that expect to be replaced, during the duration of the
vehicle.
Are there any precautionary measures I should
consider after I get my vehicle back?
You may immediately wash your
vehicle after it is returned back to you. We strongly recommend that you do not
apply any kind of wax or sealant for a minimal period of thirty days. This will
allow all the remaining solvents to evaporate. Please be careful of certain car
washes with brushes, tree sap, tar, and bird droppings, as these could mar the
finish. In our detail menu, we do offer a hand wash and vacuum program as
regular maintenance. Please refer to our menu for more details.